Terms of Service

Section 1

Business eligibility and authority

These Supplier Terms apply only where the person acquiring the DurationX service acts for purposes relating to a trade, business, craft, or profession. By submitting a qualification request or purchasing through Paddle, the buyer represents that it is a business, that the individual acting for it has authority to bind it, and that the service is not being acquired primarily for personal, family, or household use. If this is incorrect, the buyer must not purchase and should contact support. Mandatory rights that cannot lawfully be excluded remain unaffected.

Section 2

Parties and Paddle transaction

Paddle is the authorised reseller and merchant of record for the transaction, collects payment and applicable taxes, issues the transaction confirmation, and administers transaction refunds under the Paddle Buyer Terms and Refund Policy. Dijin Teknoloji Limited Şirketi supplies and supports the DurationX report and grants the licence described below. Completion of checkout constitutes acceptance of both the applicable Paddle terms and these Supplier Terms. For payment, tax, statutory withdrawal, and transaction-refund matters, Paddle’s terms and mandatory law control. DurationX will not collect payment directly or issue a payment refund outside Paddle.

Section 3

Service

The purchased service is one fixed-scope, pre-CAPEX assumption-readiness audit for one project and one location, containing no more than five scenarios, for a flat fee of USD 1,000 plus applicable taxes. It is a one-off deliverable, not a subscription, retainer, ongoing consulting engagement, engineering service, or professional-advisory mandate. The report evaluates the submitted assumption set using the dataset, methodology, rubric, and evaluation date identified in the report. A delivered report is tied to the project and location it was written for and is not transferable to a different project.

DurationX may decline or pause an intake that is outside the published scope, incomplete, internally inconsistent, unlawful, unsafe to process, or unsupported by an active signed-off benchmark. The report-delivery clock starts only when DurationX confirms that the paid intake has been accepted as complete. The confirmation must state the committed delivery deadline.

Section 4

Customer responsibilities

The customer must:

1. provide accurate, complete, current information and identify estimates, unknowns, and third-party statements;
2. have the right to submit all data and uploaded material;
3. avoid unnecessary personal data, special-category/sensitive data, export-controlled information, credentials, malicious files, and information whose disclosure to DurationX or its listed providers is prohibited;
4. review the report with appropriately qualified project advisers before relying on it;
5. notify DurationX promptly of a suspected factual or computational defect; and
6. not represent a DurationX report as engineering approval, safety certification, investment advice, vendor endorsement, or regulatory approval.

DurationX may rely on customer-provided information as submitted unless the report expressly states that it was independently verified.

Section 5

Scoring, AI assistance, and human quality control

The numeric score is calculated by version-pinned rules. DurationX may use an external AI service to produce constrained explanatory text and to assist compliance review. Before release, a person applies a quality-control review: checking the report for input-to-output consistency, source/provenance display, prohibited claims, unresolved compliance flags, calculation reconciliation, and document integrity. This quality-control review is not an engineering review, investment recommendation, legal opinion, safety certification, or independent verification of every customer-provided fact. Human quality control does not convert the report into a professional engineering, financial, legal, safety, procurement, or certification service.

Section 6

Delivery, acceptance, corrections, and refunds

Delivery occurs when the report becomes available in the authenticated customer account and the delivery notice is sent to the registered email address. The committed delivery deadline is 18:00 CET/CEST on the third business day after DurationX confirms the paid intake has been accepted as complete. The customer should report an alleged factual, computational, integrity, or delivery defect within 14 days after delivery; this notification period does not extinguish rights that cannot lawfully be limited.

If DurationX confirms a defect attributable to its service, it will, as the primary service remedy, correct and re-deliver the report for the same project without additional charge. If the report is not delivered by the committed deadline, cannot be corrected, or otherwise qualifies for a refund under Paddle’s policy or mandatory law, DurationX will cooperate with Paddle and may authorise Paddle to issue the appropriate refund. Paddle administers the payment refund. Nothing in these Terms limits mandatory statutory remedies.

Changes to customer inputs after accepted intake are outside the correction remedy and may require a new purchase unless DurationX agrees otherwise in writing.

Payment processing is handled by Paddle.com as our merchant of record; Paddle’s own checkout, billing, and refund terms apply alongside this policy.

Section 7

Confidentiality

Each party must protect the other’s non-public information using reasonable care and use it only to perform or receive the service. DurationX may disclose customer information to personnel, professional advisers, and listed service providers who need it and are bound by confidentiality/data-protection obligations, and where required by law. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality restriction.

Section 8

Customer data and privacy

The customer retains ownership of its submitted data. It grants DurationX a limited right to host, copy, transform, transmit, and otherwise process that data only as needed to qualify, deliver, secure, support, correct, and legally administer the service, as described in the Privacy Policy and any applicable DPA. Raw customer project data is not used to improve DurationX scoring or models unless the customer gives a separate, revocable opt-in; any such reuse must follow the published minimization rule.

Section 9

DurationX intellectual property and report licence

DurationX and its licensors retain rights in the software, methodology, rubrics, templates, compilation logic, and general know-how. Subject to payment and these Terms, DurationX grants the customer a perpetual, non-exclusive licence to use the delivered report for the customer’s internal business decision-making and to share it with its affiliates, directors, employees, professional advisers, prospective financiers, insurers, and transaction counterparties who have a need to know and are subject to confidentiality obligations.

The customer may not sell the report as a standalone product, remove provenance or limitation notices, imply DurationX endorsement of a transaction/vendor, publish the report publicly without written permission, or reverse engineer/extract the methodology except where law does not permit that restriction.

Section 10

Third-party information

The service may cite public, licensed, and customer-provided third-party sources. Third-party marks and content remain their owners’ property. Citations do not imply endorsement. DurationX does not warrant that a third-party source will remain available or error-free and will identify material source limitations known at the evaluation date.

Section 11

No professional advice or project certification

This report is a first-pass CAPEX assumption readiness audit. It is not financial advice, engineering design, procurement advice, legal advice, tax advice, due diligence, or a guarantee of project performance or returns. The report is an assumption-readiness information product, not a substitute for project-specific engineering, safety/fire-code review, interconnection studies, permitting, legal/tax advice, financial modelling, procurement diligence, insurance review, or lender/investor diligence. DurationX does not sell storage systems, rank vendors, broker procurement, or receive supplier commissions. Purchasing this service does not create a fiduciary, advisory, or agency relationship between you and DurationX. Decisions about your project remain your responsibility and your advisers’ responsibility.

Section 12

Service standard and warranties

DurationX will perform the service with reasonable care and skill consistent with the published scope and will preserve the version/provenance record for the retention period stated in the Privacy Notice. Except for this express commitment and rights that cannot lawfully be excluded, the service and third-party information are provided without implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of customer inputs, or achievement of an outcome. This clause is subject to the mandatory provisions of the law referenced in Section 17, which prevail over any conflicting wording above.

Section 13

Liability

Subject to exclusions that cannot lawfully be limited, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or loss of profit, revenue, savings, opportunity, financing, reputation, or data arising from use of the report. DurationX’s aggregate liability relating to an affected report will not exceed the amount paid for that report.

The cap and exclusions do not apply to fraud, fraudulent misrepresentation, wilful misconduct, liability for death or personal injury caused by negligence where non-excludable, breach of confidentiality/data-protection obligations to the extent the governing law prohibits limitation, or any other liability that cannot legally be excluded or limited.

Section 14

Suspension and termination

DurationX may suspend processing for non-payment, unlawful use, security risk, sanctions/export risk, infringement, material breach, or a compliance/data-quality condition that prevents a reliable report. Where reasonably possible, DurationX will identify a remediable issue and permit correction. Termination does not affect accrued rights, confidentiality, payment/refund administration, report-use restrictions, or provisions intended to survive.

Section 15

Compliance with law

Each party must comply with laws applicable to its role. The customer must not submit controlled technical data or use the service in violation of sanctions, export-control, anti-bribery, intellectual-property, privacy, or sector-specific rules. DurationX does not determine the customer’s compliance status.

Section 16

Changes

The version accepted for a paid audit governs that audit. Material changes apply prospectively and will be published with an effective date. Changes will not retroactively reduce a customer’s rights for an already purchased report unless required by law or expressly agreed.

Section 17

Governing law and disputes

These Terms are governed by the law of the Republic of Türkiye. The courts and enforcement offices of Ankara, Türkiye have jurisdiction over any dispute arising from or relating to these Terms, without prejudice to mandatory consumer or other statutory protections that cannot lawfully be excluded or that grant the customer the right to bring proceedings in another jurisdiction.